RESULTS:

New York Business Partners representatives undergo a series of training procedures to ensure that they are fully prepared to represent your products and services.

Classroom Training

Representatives are given formalized training sessions in the New York Business Partners training center where they learn:

Application-completion process
They are taught about all fields of the application form, and what customer information is required.

Product Knowledge
The individual credit card products and pricing are explained. Initial training is often a collaborative session with client involvement. Our processes are always transparent.

Loyalty Program Benefits
Reward programs, promotions, and redemption values are all fully explained.

Brand Positioning
As ambassadors to our clients, our reps must not only have an understanding of the products themselves, but also of the overarching brand (bank, often) so as to comprehend how to best represent it.

Tone & Manner
Often, it is important that the prospect’s perception is that the sales rep is a member of the organization that New York Business Partners represents, and must reflect the organizational values.

In-Field Training

Intensive training is conducted in-field by the representatives’ supervisor. Phase one of the training lasts three days:

Selling Skills
Reps are coached on persuasive scripts that highlight the products’ best features and benefits.

Customer Approach
Reps are monitored to ensure a respectful and friendly interaction.

Activation Messages
Reps are coached to remind customers to activate and use their cards once received. This message is most effective when it ties into reward program bonuses and/or to the opportunity for “point” accumulation.

Hand Outs
Reps provide post-sale collateral materials as applicable.